Microsoft Outlook Training

Learning Outcomes:      At the completion of this course, students will be able to send and receive emails, schedule appointments and maintain contact details information.

Course Pre-Requisites: Microsoft Publisher assumes students have little or no knowledge of the software. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.



Email Concepts

How Email Works

Email Addresses

The Benefits of Email

Email Etiquette

Emails and Viruses

Digital Signatures


Getting Started with Outlook

Understanding Outlook 2016

Starting Outlook From the Desktop

Common Outlook 2016 Screen


Using the Ribbon & Key Tips

Showing and Collapsing the Ribbon

Understanding the Backstage View

Accessing the Backstage View

Understanding the Quick Access


Adding Commands to the QAT

Navigating to Outlook Features

Sneaking a Peek

The Folder Pane

The to Do Bar

The Mail Screen

The Calendar Screen

The People Screen

The Tasks Screen

The Notes Screen

The Outlook Today Screen

Changing the Office Theme

Exiting Outlook


Sending Email

How Outlook Mail Works

Composing an Email Message

The Message Window

Creating a New Message


Sending a Courtesy Copy

Sending a Blind Copy


Receiving Email

Understanding the Inbox

Retrieving Email

Opening an Outlook Data File

Adjusting the Message View

Previewing Messages

Arranging Messages

Reading Messages

Opening Several Messages

Understanding Conversation View

Navigating Messages in a


Replying to a Message

Replying to a Message in a


Replying to All Messages

Replying Without the Original


Adding Comments to Replies

Getting Replies Sent to Another


Forwarding Messages

Finding Related Messages

Ignoring Conversations

Marking Messages as Unread

Understanding Clutter


Working With Attachments

Understanding File Attachments

Inserting a File Attachment

Attaching Other Outlook Items

Previewing Attachments

Saving a File Attachment

Opening a File Attachment


Checking the Spelling

Adding an Attachment to a Message

Adding Importance

Requesting Message Receipts

Sending the Message

Creating & Using AutoSignature

Removing an AutoSignature


Junk Email

Spamming and Junk Email

Phishing and Junk Email

Understanding Junk Email

Marking Messages as Junk Mail

Marking Messages as Safe

Managing the Senders Lists

Importing a Blocked Senders List

Exporting a Blocked Senders List

Deleting Junk Email


Working With The Calendar

Accessing the Calendar

Changing the Calendar Arrangement

Displaying Specific Dates

Navigating Within a Calendar

Changing the Current View

Creating a Second Time Zone

Removing a Time Zone

Creating a New Calendar

Working With Multiple Calendars

Deleting a Calendar

Sharing Calendars

Understanding the Weather



Understanding People View

Understanding the Contact Form

Viewing Your Contacts

Creating a New Contact

Entering Contact Details

Editing Contact Details

Inserting a Contact Picture

Adding Contacts to an Existing


Printing Contact Details

Deleting an Unwanted Contact

Recovering a Deleted Contact


Flagging Messages

About Flags and Reminders

Flagging Messages in Message List

Sending a Message With a Flag

Adding a Reminder to Your Messages

Changing the Default Quick Click Flag

Removing a Flag



Tasks and the To-Do List

Creating Tasks

Changing Task Views

Sorting Tasks

Working With Tasks

Deleting Tasks

Printing a Task Lis


Getting Help

Understanding How Help Works

Using Tell Me

Accessing the Help Window

Navigating the Help Window

Using Google to Get Help